The 2018 Tech Trends report released at SXSW 2018 predicts that by 2021 more than half of all computing in developed nations will be performed with voice.
Krettek shared her remarks Saturday at YouTube HQ at SXSW in Austin, Texas during a panel titled “The Power of Story Through the Lens of AI.”
Empathy from a machine isn’t actually possible, Krettek said, but her hope is assistants can someday achieve a kind of “empathic leap” where an assistant brings intelligence and a personality created by the Google Assistant team in a way that achieves a connection that feels more like a copilot at your side. It may not be human but it’s closer to you and more understanding than a sterile robot.
The SXSW panel took place days after Li published a New York Times op-ed about making AI that’s good for people, not just machines.